The New iGaming Customer Experience Summit

04/30/2024

iGX is the New iGaming Customer Experience Summit Event . Our event also provides a credible platform for our sponsors to position themselves as leaders in the iGaming space, in front of 100+ industry leaders in Marketing, Acquisition, and Retention from the most prominent iGaming operators across the globe. In April 2024, we had 145 attendees join us for two days in the heart of Geneva! The industry came together to network and share their strategies for 2024 so far, and their plans for the rest of the year. We had 2 entire days of networking, with a total of 40 speakers and 28 sessions, plus a mix of interactive roundtables and workshops. Not just this, we also had networking experiences such as our Networking Lunch & Drinks Reception.

Here’s a look at just a few of the companies that were represented at iGX:

888 Holdings, bet365, Betclic, Betfred, Betsson Group, Betway, Bovada, BoyleSports, BVGroup, Bwin, Casumo, Dachbet, Dafabet, DraftKings, Entain, FanDuel, Flutter, Helabet, Jackpot Joy, Ladbrokes Coral Group


“Great 2 days in Geneva, Switzerland at iGX. Met some great people and heard some excellent talks with lots to take back and implement at tombola.” – Rachel Thompson, Growth Manager, Tombola


The Full Spectrum of iGaming Leaders

More than ever, iGaming superstars require the support of a great band. Companies are looking for innovative ways to measure, increase, and monitor the efficiency of their iGaming in an ever-changing environment. At iGaming CX, you would have met the full spectrum of the most prominent iGaming operators across the globe, all looking for solutions in the next 6-12 months, in one place.

The audience breakdown at iGX read as follows:

View the full list of attendees here.



An Unrivalled Speaker Faculty

We had a fantastic roster of industry professionals speaking at iGX, covering all the pressing challenges and opportunities faced by industry leaders in Marketing, Acquisition, and Retention from the most prominent iGaming operators across the globe.

  • Francesco Postiglione, CEO, Casumo
  • William Barraclough, Group Head of Product Design, 888 William Hill
  • Pontus Lindwall, CEO, Betsson AB
  • Juan Carlos Alvarez, Head of Digial Marketing, Casimba
  • Adrian Caprita, CRM and VIP Director, Superbet
  • Asa Thelin, Head of Design and Experience, Svenska Spel
  • Matthias Kaiser, Head of CRM, Tipico
  • Sandhya Singh, Chief Customer Experience Officer, Casumo
  • Anders Kristoffer Holst, CEO, Varelotteriet 
  • Marcel Tobler, CEO, Swiss Casinos

These are just 10 of the brilliant speakers we heard from at iGX 2024.

Take a look at the full speaker line up and topics discussed by downloading our agenda here.


“Great to be back to Conferencing talks and meeting new industry folks. Thank you iGX for a great first launch event, see you next year” – William Barraclough, VP/Director of Product Design, 888holdings


Social Media Was Buzzing

There was a great buzz on social media whilst iGX 2024 was taking place. Here’s a look at some of our favourite posts on LinkedIn:

Inbal Amiel, Marketing Executive, Casimba Gaming - “I had the pleasure of attending iGX Geneva. What a great experience, a conference that focused on specific topics about the future of gaming, thanks to all my colleagues for sharing and contributing knowledge from your personal experiences.”

Michael Zukewich, Director of Business Development at Howard & Howard PLLC - “It was a pleasuring speaking at iGX with Francesco Postiglione on customer experience and the relation between casino igaming and the legal industry. A great discussion on the compliance issues to ensure the client/customer has a positive journey experience. Thanks Sam Milliken for bringing us together.”

We even had a social competition running throughout the course of the conference, with the chance to win some amazing prizes!


SAVE THE DATE

iGX 2025 – June 2025

iGX 2025 is already starting to take shape, with some sponsors already booked in for next year.

Sponsorship opportunities are available for iGX 2025 now. If you want the chance to be introduced to your next client – get in touch with our team!

Get in touch here.

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